Help & Support

Frequently Asked Questions (FAQ)

If you cannot find the answer to your question here, visit our support pages where more detailed support information is available. Alternatively you can post a public support question or contact us.

The Good Exchange can accept on-line payments from anywhere in the world. Payments will be converted into GBP before being added to the selected project(s).

At the moment The Good Exchange only operates in the United Kingdom. Charitable organisations and community groups wanting to raise money through The Good Exchange must therefore be based in the UK.

In addition, fundraising projects must be in support of UK-based operations or activities.

To apply for funding via The Good Exchange, an Applicant Organisation must be one of the following:

  • Registered Charity
  • Non-registered Charity
  • Exempt Charity
  • Exempted Charity
  • Company Limited by Shares
  • Company Limited by Guarentee
  • CIC Community Interest Company
  • CIO Charitable Incorporated Organisation
  • Community Amateur Sports Club (CASC)
  • Local Authority
  • Statutory Body
  • Unincorporated Community Organisation or Group
  • Parent Teacher Association (PTA)
  • Parochial Church Council
  • Housing Association / Registered Social Landlord
  • Social Enterprise
  • Community Benefit
  • Quango
  • Credit Union

To find out if your charitable organisation/community group is eligible to apply for funds through The Good Exchange, you must be able to answer “YES” to Questions 1 to 4 below and “NO” to Questions 5 And 6.

Can you answer “YES” to these 4 questions?

Question 1 – Are you fundraising as part of an organisation rather than as an individual?

Question 2 – Is your organisation a Charity or Not-for-Profit? (For more details see ‘what types of organisations can apply for funding’ above)

Question 3 – Are the beneficiaries based in the UK?

Question 4 – Are you raising money for a project/activity or for specific and identifiable core funding items (e.g. salaries, utility bills, rent?)

Can you answer “NO” to these 2 questions?

Question 5 – Are you a political party raising funds for a political cause?

Question 6 – Are you raising funds to promote religion (rather than a for a community-related project)?

In order to complete the Applicant Organisation registration/new project  process, you will need to provide:

  • Details of the fundraising project – charitable category, type of project, location, beneficiaries, dates, cost breakdown etc
  • Evidence of the organisation’s legal status and charity number/company number if applicable
  • Your HMRC charity reference number (if your organisation is registered with HMRC and wants The Good Exchange to claim Gift Aid)
  • A copy of the Applicant Organisation’s latest accounts or a simple profit and loss spreadsheet for the last financial year
  • A recent bank or building society statement in the name of the Applicant Organisation
  • An organisational logo and relevant photographs/images to illustrate your project page
  • The Applicant Organisation’s website URL and any social media user names (e.g. Facebook and Twitter)
  • For further details on the application process, read the Applicant Organisation User Guide.

You can search for projects via the magnifying glass at the top right corner of the Home Page.

Alternatively visit the Project Page and “Browse for a Project”. Use the “Advanced Search” option to refine and filter your search.

If you are already an Applicant Organisation and want to find your organisation’s project(s), just log-in to the relevant account and go to the Dashboard.

Projects with match funding can be identified by the “Funding Matched” logo that appears on their “Project” page and also on each project with match funding on the “Browse Projects” listing.

At the moment it is not possible to search for a list of projects that have match funding.

If you are registering as an Applicant Organisation, the details of your organisation will be displayed for the public, fundraisers, donors and funders to view.  This includes the name, address, website, social media links of your organisation.

Only registered funders who wish to contact you regarding your application for funding will be able to see your personal contact details.

As a funder, the name and public contact details of your organisation will be visible to the public and to registered users.

As a donor you may choose to leave an optional comment of support for a project.  You can also select if you wish your donation to appear as ‘anonymous’ or to display your name or company name.

Donors’ e-mail addresses are only visible to The Good Exchange and will only be used if there is a problem with your donation.

Fundraisers can choose which whether or not to make their profile public in their Dashboard/Profile. No contact details will be displayed.

Details of what information will be publicly displayed depends on what type of user you are but will typically be highlighted to you during the application process.

Some Applicant Organisation details (e.g. the organisation’s name, address, website, social media links) will be displayed for the public, fundraisers, donors and funders to view.  Personal contact details are only visible to registered funders who may wish to contact Applicant Organisations directly.

The name and public contact details of Funder organisations will be visible to the public and to registered users (unless the Funder has chosen to remain anonymous).

Donors may choose to leave an optional comment of support when they donate to a project and can select if they wish a donation to appear as ‘anonymous’ or to display their name or company name.

Fundraisers can choose which whether or not to make their profile public but no contact details will be displayed.

Once the single application form has been completed by an applicant organisation, The Good Exchange automatically matches the project to potential sources of funding.

When Funders set up their Funding Schemes, they can select their preferred type of project, area of operation, charitable categories etc.  This information is used to match projects with potential funders automatically who can then shortlist the project to potentially receive a Funding Offer. The detailed information that applicant organisations provide when creating an application (e.g. what the project is, why they are doing it, who will benefit, which charitable category the project falls in to, where the project will take place; etc).

If a project has been matched to a funding scheme, Applicants can see this in their Dashboard.  Funders can communicate directly with applicants, ask further questions, make funding offers, share Terms and Conditions and also view other matching funders who may potentially co-fund a project.

In order for The Good Exchange to claim Gift Aid on donations to your project you will need to inform HMRC that you authorise The Good Exchange to act as an agent to claim Gift Aid on behalf of your organisation. To do so, you will need to complete a Charities variation form ChV1 from HMRC. You can download it here or you can access the form during the registration process on The Good Exchange.

To complete the form, you will need a Charities Reference Number.  If you do not already have one of these, you can request one from HMRC here:  www.gov.uk/charity-recognition-hmrc

Please return completed forms directly to The Good Exchange at the address on our website and not to HMRC. The Good Exchange will add further information and then forward the form to HMRC.  Please note, the Gift Aid option cannot be added to project(s) on The Good Exchange until a fully completed ChV1 form has been received by The Good Exchange team.

Please also note that as an agent to collect Gift Aid on your behalf, The Good Exchange only collects Gift Aid on projects registered on the platform.

HMRC allows fundraising organisations to utilise more than one Gift Aid agent  and to claim Gift Aid themselves.

The Good Exchange is a Not-for-Profit organisation, wholly owned by a Registered Charity (Greenham Trust – Charity No. 1062762).

It’s completely free to add a fundraising project/appeal to The Good Exchange platform.  As a not-for-profit, owned by a charity, we only take a fee from donations and other funds raised to ensure that The Good Exchange platform is sustainable.  Unlike many other on-line platforms, our fee also includes dedicated customer service, reporting and marketing support and advice.

A 5% (+VAT) fee is therefore automatically added to the charitable project/appeal amount sought (including Gift Aid).

We do not charge additional fees for financial or other transaction costs.

See our Terms & Conditions for further details.

Funding to projects can either be in the form of public or company donations, match funding from a funder, grants or gift aid on eligible donations.  When the project receives payment of these will depend on the type of funding.

  1. Public and company donations paid online to your project via The Good Exchange portal: all donations made in a calendar month are usually paid to the project (minus any fees) around the second Friday of the following month.  e.g. donations made in September should be in the project bank or building society account by the middle of October.
  2. Public and company donations paid by BACS will only be added to the project upon receipt of a fully completed manual donation form.  These will be paid to the project as in 1. above
  3. Match funding of donations or grants by a funder/funders: payment of match funding is dependent of the terms and conditions of the match funding offer set by the funder and agreed by the applicant and will vary from funder to funder.
  4. Grant funding:  payment of grants by a funder is dependent on the terms and conditions set by a funder and agreed by applicants.  Grants can be paid in a lump sum or can also be dependent on certain conditions being met by an applicant.
  5. Gift Aid: if the applicant organisation has nominated The Good Exchange to collect Gift Aid on their behalf and the donor has opted to add gift aid this will be claimed from HMRC.  Claims can take up to 6 weeks and gift aid will be passed on to the applicant minus any fees once these funds have been received from HMRC.

The Good Exchange is registered with the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 (FRN: 797421) for the provision of payment services (PSD2).

This means that the FCA has assessed those that run our business as being fit and proper to carry on a regulated financial service and that we must comply with certain regulatory obligations such as the requirement to detect and deter money laundering, protect our clients’ data and to treat our customers fairly and to the same high standard that they can expect from any authorised payment service provider, such as a bank.

Before using a charitable payment, fundraising or crowdfunding platform for fundraising or for making a donation, you should always check that it is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 (FRN: 797421) for the provision of payment services.

Within the donation process, donors may select whether to show their details on a project’s public page or whether to remain anonymous.

All donors making a donation towards a project will receive a confirmation email from The Good Exchange thanking them for their donation.

As The Good Exchange is a registered payment provider (see “How do I know my money is safe?”), we take extra precautions to make sure that each individual and organisation using the platform has a bona-fide reason to be raising money for a charitable organisation.

Users from Applicant Organisations are asked to provide proof of identity to confirm this.  From an organisational stand point, it could be a copy of an organisational bank statement, pay in slip or letter of account set up from a bank.

Proof of individual ID should be a recognised form of ID such as a passport, driving licence or National Identity card.

Documents can be uploaded via the applicant dashboard or via communication with The Good Exchange administrators.  Documents can also be posted to The Good Exchange.

Applications for funding on The Good Exchange can only be made on behalf of a charity, community group or other type of non-profit organisation (see “organisation type” above).  All approved organisational fundraising projects are eligible for match funding but the decision about whether to include match funding in a funding scheme is made by each individual funder.

To reset your password simply click Login at the top right of any page and then click Forgotten Password underneath the login box.  Enter the email address you used when you created a Good Exchange account and click Reset Password.

Alternatively click this link to go straight to the Forgotten Password page.

You will be sent an email with a link to allow you to reset your password.  If you have any questions, email:  support@thegoodexchange.com.

Click on the magnifying glass on the top right of your screen.  Click on the Green button “Find Projects, Fundraisers and Funders” and then select the category that you wish to search.  You can either search by name or leave the box empty to find everyone or everything in that category.

We’ve recently updated The Good Exchange to give you lots of information and resources that help you with your fundraising activities.

You may find that your saved links (e.g. to your fundraising projects) have stopped working and you get a “Page Cannot be Found” or similar error message.  Don’t worry, the projects are still live on the platform and the links still work, it’s just that your PCs, laptops, ‘phones and tablets are remembering “old” versions of the links (using what’s called Cookies) and you will need to clear their memory to make the links work again.

Cookies and Cookie Settings are managed by your Internet browser (e.g. Google Chrome, Mozilla Firefox. Apple Safari, Microsoft Edge or Internet Explorer) and you will need to “clear” your computer, tablet or ‘phone’s Cookies to get your links working.

Rather than list all the different ways to clear Cookies in each different type of browser, we’ve found a website that has instructions for every type of browser.  Just click on this link, scroll down the page to find the details for the browser you are using and follow the instructions.

Glossary

A Good Exchange Applicant Organisation can be any UK registered charity, Community Interest Company (CIC), Community Sports Club or other type of non-profit organisation that wants to raise money for their cause.

You can see the list of types of organisations that are eligible to Apply for Funding here.
Answer our simple list of six questions to see if your project is eligible to apply for funding for your project.

Capital Costs and Capital Projects are related to funding of building and physical equipment.

The philanthropic purpose that drives individuals, grant-givers, businesses etc to give money to organisations or raise money for those organisations.  Cancer, mental health, animals, homelessness and children and young people are all examples of “Charitable Causes”.

A Charitable Category represents a broad area of charitable activity (e.g. Poverty Relief, Health, Sport). Charitable Categories are often divided into sub-groups or causes. You can see a list of the Charity Commission’s Charitable Category Definitions here.

Core Funding or Costs are typically those related to the day to day running of a charity that must be covered if the organisation is to continue operating. Core costs include salaries, volunteer expenses, travel, building running costs, rent, utilities, insurance etc.

A Good Exchange Donor is typically an individual person, organization or government body that gives money voluntarily and without conditions, to a project on the platform, typically one that they identify closely with. The Donor gives the money and the Applicant Organisation’s project receives the money.

A Good Exchange Funder is an organisation that wants to give money to charities and/or other types of good causes. The primary purpose of the organisation is to award grants to other voluntary organisations and institutions.

A Funder could be a charitable trust, a charitable foundation, a grant awarding body, local authority, family trust, someone managing a legacy or bequest for example.

Funders will typically have a set of conditions that identify the type of activities they will fund (e.g. charitable category, location, size) and use The Good Exchange platform to proactively find, select and fund charitable projects that meet these giving criteria. They also use the platform to keep track of the impact of their grants and grant schemes on the selected projects.

A funding scheme is a set of guidelines which defines where and what a Funder could award grants to via The Good Exchange

A funding scheme profile is where a funder can advertise the details of their scheme and the eligibility criteria.  This will include information on the following:

  • Type of funding on offer e.g. grants, match funding
  • What the scheme funds – capital or revenue projects (or both)
  • What charitable categories the scheme supports e.g. Arts, Education, Poverty etc.
  • Which geographical areas are supported
  • Other key criteria used for matching funding schemes to projects e.g. number of beneficiaries, amount sought, amount already raised etc.

To find a Funding Scheme Profile click on the “Search” Magnifying Glass, click on the Box “Find Projects, Fundraisers and Funders” and then tick “Scheme”.

A Fundraiser is a person who wants to raise money financial support for a charity or good cause. The Fundraiser could be working in a formal or voluntary capacity.

A fundraising event (also called a fundraiser) is an event or campaign whose primary purpose is to raise money for a cause, charity or non-profit organization. Fundraisers often benefit charitable, non-profit, religious, or non-governmental organizations, though there are also fundraisers that benefit for-profit companies and individuals.

Instructions on how to set up a Fundraising Event can be found here.

General Funds are those that aren’t or can’t be allocated to an identified project (e.g. top up for a shortfall in funding). Good Exchange Applicant Organisations must apply for funding for a specific, time-based project rather than for General Funds.

Gift Aid is a tax relief on money donated to charity. Approved charities can reclaim the basic rate of tax presumed to have been paid by the donor, thereby increasing the value of the donation.  

In the UK this can add an additional 25 pence to every pound donated e.g. A £10 donation will attract £2.50 in Gift Aid giving the project a total of £12.50 towards the target.

Match funding is where a funder offers a defined amount of money to a project that is only available in part or in whole when it has been matched through donations or fundraising activities.

For example, if a funder is match funding £1 for every £1 donated on a specific project, a £10 donation becomes £20 (£22.50 if the applicant and project are eligible for Gift Aid).

The opportunity to double the amount raised incentivises donors and fundraisers to raise money and also to raise money and donate to a project more quickly so that they can benefit from match funding before it runs out.

Funders can choose which match funding ratio to apply (this is normally one-to-one but can be more if they wish). For projects where match-funding on donations is available, a match-funding symbol will be displayed on the project page for easy identification.

Monitoring and Evaluation reports detail what was achieved with funding and how it relates to the original aims and estimated costs of the project.  The report includes evidence on how the money was spent, how many people benefit from the project and how results compares to the original proposal

Non-Core Funding or Costs are to cover activities that are over and above core operational activities. Non-core projects include events, coaching or training, support for sporting or educational excellence and other one-off activities.

A Good Exchange Project is an activity/appeal that an Applicant Organisation is raising funds for (see definitions of the different types of projects in this Glossary).
Projects must be for recognised for charitable purposes as per HMRC Guidelines.

All Fundraisers, Applicant Organisations and Funders can have a Public Page on the Good Exchange.  These pages showcase who they are and what they do/are doing to raise money and/or give grants etc.

These Public Pages can include are range of content such as written information, logos, photos, videos and social media and website links.

The information displayed on a Public Page relates to the type of user organisation you are. A Funder’s Public Page will show details of their funding schemes, an Applicant Organisation’s Public Page will show their live and successful projects and a Fundraiser’s Public Page will show the projects they are supporting, for example.

Revenue Costs and Revenue Projects are related to the (typically recurring) expenses required to meet the ongoing operational costs of running an organisation (salaries, maintenance, rent etc)

PSD2, a European Union Directive setting out requirements for all firms that provide payment services, came into force on 13th January 2018. Any platform that acts as an intermediary for both buyers and sellers without itself selling the product or service (including banks, building societies and on-line charitable giving and crowdfunding sites), can no longer receive payments that are owed by buyers to sellers without a payments license from a regulator (the Financial Conduct Authority (FCA) in the UK.

Before using a charitable payment, fundraising or crowdfunding platform for fundraising or making a donation, you should always check that it is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 (FRN: 797421) for the provision of payment services.