The Good Exchange has officially registered with the Fundraising Regulator. The Regulator’s Code of Fundraising Practice requires that fundraising platforms take all reasonable steps to treat donors fairly, enabling them to make informed decisions to donate. It also dictates that all fundraising platforms should provide clear, transparent and accessible information on their services, fees and charges to ensure that members of the public know where their donation is going and what their rights are in the event of a problem.
The Fundraising Regulator analysed information provided to donors across eighteen platforms – including The Good Exchange, JustGiving and Virgin Money Giving – considering five key areas: How much of each donation reaches the charity; how donors or fundraisers can make a complaint; the policy on refunds; how donations are protected against fraud and how donors can be sure their contribution is being used for its intended purpose, and the policy on donations to private bank accounts.
